Shipping
SHIPPING COSTS
Shipping to pickup point: €2.99 | FREE from €29
Standard shipping: €3.99 | FREE from €49
Express shipping GLS: €5.99
Pickup at warehouse: FREE (click here to see the address)
Balearic Islands
Standard shipping: €4.99 | FREE from €39
Shipping to pickup point: €4.99
Express shipping GLS: €6.99
Canary Islands
Shipping to pickup point: €7.99 | FREE from €49
Standard shipping: €9.99
Ceuta and Melilla
Standard shipping: €4.99 | FREE from €49
Delivery to Post Office: €4.99
Portugal
Shipping MRW: €5.99 | FREE from €49
Germany, Austria, Netherlands, Belgium, Luxembourg, France and Italy
Flat shipping: 9.99€ | FREE shipping from 200€
Rest of the world
Shipping costs calculated at the time of purchase.
WHAT DO I DO IF MY ORDER DOES NOT ARRIVE?
👉🏼 To track a shipment from Correos click here.
👉🏼 To track a shipment from GLS click here.
👉🏼To track an international shipment click here.
📤 Customer service GLS click here.
📤 Customer service Correos click here.
📤 UPS Customer Service click here.
If after completing the previous step, if you still need help contact us via email at info@SERMILITAR.store indicating your order number and the problem you have.
CHECK THE STATUS OF MY ORDER
Once an order is placed, a confirmation email is automatically sent to you. If you haven't received it, check your spam or junk mail folder. In this email, you can see if your order has been shipped and the tracking number.
You will also receive an email when your order is ready with the tracking number and the carrier chosen for your shipment.
If you still don't see the confirmation email, contact us via email at info@SERMILITAR.store indicating your issue, the name, and the phone number you used to place the order.
WHAT HAPPENS IF I'M NOT HOME WHEN MY ORDER ARRIVES?
If your order is shipped with Correos, the postman should leave you a delivery notice and put the order out for delivery the next day. If you are absent twice, he will leave your order at the nearest post office to your home.
If your order is shipped with GLS, the delivery person usually calls you when you are not at home to arrange a new delivery or offer a delivery solution to a neighbor or pickup point.
DO YOU SHIP TO CANARY ISLANDS, CEUTA AND MELILLA?
Yes, we ship to the entire national territory. You can find the shipping costs in the question "SHIPPING COSTS" in this FAQ section.
CHANGES AND RETURNS
TIME FRAMES FOR MAKING A RETURN OR EXCHANGE
You have 15 days from the receipt of the order to request a size exchange or return of your order.
CHRISTMAS PERIOD: From November 15th we extend the period for exchanges and returns until January 15th.
If you need to make a return visit this link.
RETURN EXPENSES
The amount of returns is as shown below, return costs will be deducted from the corresponding refund.
- Peninsular returns: €3.99
- Returns from the Balearic Islands: €5.99
- Returns from the Canary Islands, Ceuta, and Melilla: €9.99
- Portugal: €5
- International returns: contact us via email.
If you need to make a return visit this link.
SIZE CHANGES
You have a FREE size exchange for our items in the clothing, footwear, and uniforms section, returns are not free, you can see the return costs and more information here.
For shipments to Baleares, Canarias, Ceuta, and Melilla the size exchange costs will be shared: SERMILITAR will pay the return cost to our warehouses and the customer will pay for the new shipment to their home.
You can request a size exchange here.
PAYMENT METHODS
WHAT PAYMENT METHODS DO YOU HAVE?
In our store, you can pay with card, Apple Pay, Google Pay, PayPal, and you can also pay in installments with PayPal, Klarna, and Sequra.
INSTALLMENT PAYMENT
At SERMILITAR we offer the Sequra installment payment service that allows you to pay in 3 interest-free installments, 30, 60, and 90 days after making the purchase. You can also finance your purchase for up to 24 months, depending on the purchase amount.
CASH ON DELIVERY
Currently, we do not offer cash on delivery on our website.