SHIPPING
SHIPPING COSTS
Portugal
MRW shipping: 5,99€ | Free shipping 49€
Germany, Austria, Netherlands, Belgium, Belgium, Luxembourg, France and Italy
Flat shipping: 9,99€ | FREE shipping from 200€.
Rest of the world
Shipping cost will be calculated at checkout
WHAT CAN I DO IF MY ORDER DOESN'T ARRIVE?
👉🏼 To follow an GLS shipping click here.
👉🏼 Track an international shipping https://tracking.eu-central-1-0.sendcloud.sc/
📤 GLS Customer service click here.
📤 UPS customer service click here.
If you still have problems with your order contact us at [email protected], please indicate order number (starts with "SM") and your problem.
CHECK THE STATUS OF MY ORDER
Once you have placed an order, you will be sent a confirmation email automatically. If you have not received it, check your spam or junk mail folder. Within this email you can see if your order has been sent and the tracking number.
You will also receive an email when your order is ready with the tracking number and carrier chosen for your shipment.
If you still do not see the confirmation email, contact us by email at [email protected] indicating your problem, the name and phone number you used to place the order.
RETURN AND EXCHANGES
DEADLINES FOR MAKING A RETURN OR EXCHANGE
You have 15 days from receipt of the order to request a size change or return of your order.
CHRISTMAS PERIOD: From November 15, we are extending the deadline for changes and returns until January 15.
If you need to make a return, visit this link.
RETURN RATES
The amount for returns is as shown below, the return costs will be deducted from the corresponding refund.
- Portugal: €5
- Germany, Austria, Netherlands, Belgium, Luxembourg, France and Italy: €14.99
- International returns: contact us by email.
If you need to make a return, visit this link.
EXCHANGES
If you want to make an exchange you'll have to make a return and a new order.
PAYMENT METHODS
WHAT PAYMENT METHODS ARE AVAILABLE?
In our store you can pay by card, Apple Pay, Google Pay, PayPal and you can also pay in installments with Paypal, Klarna and Sequra.
PAYMENT IN INSTALLMENTS
At Sermilitar we have the Sequra installment payment service that offers payment in 3 interest-free installments, 30, 60 and 90 days after making the purchase. You can also finance your purchase for up to 24 months, depending on the purchase amount.
CASH ON DELIVERY
We do not offer COD payments.