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Frequently Asked Questions

SHIPPING

SHIPPING COSTS

Portugal

MRW shipping: 5,99€ | Free shipping 49€

Germany, Austria, Netherlands, Belgium, Belgium, Luxembourg, France and Italy

Flat shipping: 9,99€ | FREE shipping from 200€.

Rest of the world

Shipping cost will be calculated at checkout

WHAT CAN I DO IF MY ORDER DOESN'T ARRIVE?

👉🏼 To follow an GLS shipping click here.

👉🏼 Track an international shipping https://tracking.eu-central-1-0.sendcloud.sc/

📤 GLS Customer service click here.

📤 UPS customer service click here.

If you still have problems with your order contact us at [email protected], please indicate order number (starts with "SM") and your problem.

CHECK THE STATUS OF MY ORDER

Once you have placed an order, you will be sent a confirmation email automatically. If you have not received it, check your spam or junk mail folder. Within this email you can see if your order has been sent and the tracking number.

You will also receive an email when your order is ready with the tracking number and carrier chosen for your shipment.

If you still do not see the confirmation email, contact us by email at [email protected] indicating your problem, the name and phone number you used to place the order.

RETURN AND EXCHANGES

DEADLINES FOR MAKING A RETURN OR EXCHANGE

You have 15 days from receipt of the order to request a size change or return of your order.

CHRISTMAS PERIOD: From November 15, we are extending the deadline for changes and returns until January 15.

If you need to make a return, visit this link.

RETURN RATES

The amount for returns is as shown below, the return costs will be deducted from the corresponding refund.

- Portugal: €5

- Germany, Austria, Netherlands, Belgium, Luxembourg, France and Italy: €14.99

- International returns: contact us by email.

If you need to make a return, visit this link.

EXCHANGES

If you want to make an exchange you'll have to make a return and a new order.

PAYMENT METHODS

WHAT PAYMENT METHODS ARE AVAILABLE?

In our store you can pay by card, Apple Pay, Google Pay, PayPal and you can also pay in installments with Paypal, Klarna and Sequra.

PAYMENT IN INSTALLMENTS

At Sermilitar we have the Sequra installment payment service that offers payment in 3 interest-free installments, 30, 60 and 90 days after making the purchase. You can also finance your purchase for up to 24 months, depending on the purchase amount.

CASH ON DELIVERY

We do not offer COD payments.

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