Frequently Asked Questions

Mainland Spain

• Pickup point delivery: 2,99€ | FREE on orders of 29€ or more
• Standard shipping: 3,99€ | FREE on orders of 49€ or more
• GLS express shipping: 5,99€
• Pickup at the warehouse: FREE (click here to view the address)

Balearic Islands

• Standard shipping: 4,99€ | FREE on orders of 39€ or more
• Pickup point delivery: 4,99€
• GLS express shipping: 6,99€

Canary Islands

• Pickup point delivery: 7,99€ | FREE on orders of 49€ or more
• Standard shipping: 9,99€

Ceuta and Melilla

• Standard shipping: 4,99€  | FREE on orders of 39€ or more
• Delivery to a Correos post office: 4,99€

Portugal

• MRW shipping: 5,99€  | FREE on orders of 49€ or more

Germany, Austria, Netherlands, Belgium, Luxembourg, France and Italy

• Flat shipping: 9,99€ | FREE shipping from 200€

Rest of the world

• Shipping costs calculated at checkout.

👉🏼 To track a shipment from Correos click here.

👉🏼 To track a shipment from GLS click here.

👉🏼To track an international shipment click here.

📤 Customer service GLS click here.

📤 Customer service Correos click here.

📤 UPS Customer Service click here.

If after completing the previous step, if you still need help contact us via email at info@SERMILITAR.store indicating your order number and the problem you have.

Once an order is placed, a confirmation email is automatically sent to you. If you haven't received it, check your spam or junk mail folder. In this email, you can see if your order has been shipped and the tracking number.

You will also receive an email when your order is ready with the tracking number and the carrier chosen for your shipment.

If you still don't see the confirmation email, contact us via email at info@SERMILITAR.store indicating your issue, the name, and the phone number you used to place the order.

If your order is shipped with Correos, the postman should leave you a delivery notice and put the order out for delivery the next day. If you are absent twice, he will leave your order at the nearest post office to your home.

If your order is shipped with GLS, the delivery person usually calls you when you are not at home to arrange a new delivery or offer a delivery solution to a neighbor or pickup point.

Yes, we ship to the entire national territory. You can find the shipping costs in the question "SHIPPING COSTS" in this FAQ section.

You have 15 days from receiving your order to request a size exchange or return.

CHRISTMAS PERIOD: From November 15, we extend the deadline for exchanges and returns to January 10.

If you need to make a return, visit this link.

Return fees are listed below and will be deducted from the applicable refund.

• Returns from mainland Spain: 3,99€
• Returns from the Balearic Islands: 5,99€
• Returns from the Canary Islands, Ceuta and Melilla: 9,99€
• Mainland Portugal: 6,99€
• Portuguese islands: 16,99€
• France, Germany and Italy: 9,99€
• Belgium, the Netherlands and Luxembourg: 14,99€
• Ireland, Sweden, Austria, Bulgaria, Greece, Czechia, Denmark, Estonia, Finland, Croatia, Hungary, Lithuania, Latvia, Poland, Romania, Slovenia and Slovakia: 17,99€
• All other countries: contact us by email.

 If you need to make a return, visit this link.

You get one FREE size exchange for our items in the clothing, footwear, and uniforms categories. Returns are not free; you can view return costs and more information here. 

For shipments to the Balearic Islands, Canary Islands, Ceuta, Melilla, and mainland Portugal, size exchange shipping costs will be shared: SERMILITAR will cover the cost of returning the items to our warehouse, and the customer will pay for the new shipment to their address.

You can request a size exchange here.

If you placed your order less than 1 hour ago and we have not prepared it yet, you can make the following changes:

• Modify the quantity of a product.
• Change the size or the model.
• Update the shipping address or the email address.

You can easily do this from the order confirmation email (button “View my order”) or by accessing your customer account and entering the order details you want to modify.

In our store, you can pay by card, Bizum, MB Way, and PayPal, and you can also pay in installments with PayPal and Sequra.

At SERMILITAR we offer the Sequra installment payment service that allows you to pay in 3 interest-free installments, 30, 60, and 90 days after making the purchase. You can also finance your purchase for up to 24 months, depending on the purchase amount.

Currently, we do not offer cash on delivery on our website.