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Shipping policy

How long will it take for my order to arrive?

  • Peninsular Spain
    • Express shipping GLS: 24/72 hours
    • Standard shipping and pickup point shipping: 3-5 business days
  • Balearic Islands
    • Express shipping GLS: 48/72 hours
    • Standard shipping and pickup point shipping: 5-6 working days
  • Canary Islands, Ceuta and Melilla
    • Estandard shipping and shipping to pickup point: 10-12 working days
  • Portugal
    • MRW Shipping: 2-5 business days
    • Shipping Islands: 4-10 business days
  • Germany, Austria, Holland, Belgium, Luxembourg, France, and Italy.
    • UPS Standard: 2-5 business days
    • DHL Standard: 4-7 business days
    • POST Luxembourg: 4-7 business days
    • GLS EuroBusiness Parcel: 2-5 working days
  • Rest of Europe
    • Delivery time: 6-8 business days
  • Non-European countries
    • Delivery time: 10-15 business days

All shipments will be made by the transport company Correos, MRW, and GLS. You will receive an email with the tracking number when we make the shipment. You have 48 hours to report any issues related to the receipt of the order: missing items, incorrect items, etc.

If for any reason the order needs to be delayed, we will contact you to inform you.

Once the order has been placed, no changes to the shipping address are allowed, unless the customer bears the costs and it is expressly accepted by the parties.

What is the shipping cost?

Shipping costs are not included in the price of the items. These will be itemized in your purchase summary. The costs will be calculated depending on the destination and will therefore be:

  • Peninsular Spain
    • Express shipping GLS: 5.99€
    • Standard shipping: 3.99€ | FREE from 49€
    • Shipping to pickup point: €2.99 | FREE from 29€
  • Balearic Islands
    • Express shipping: 6.99€
    • Standard shipping: 4.99€ | FREE from 39€
    • Shipping to pickup point: 4.99€
  • Canary Islands, Ceuta and Melilla
    • Estandard shipping: 9.99€ | FREE shipping on orders over 99€
    • Shipping to pickup point: 7.99€ | FREE from 49€
  • Portugal
    • MRW Shipping: 5.99€ | FREE from 49€
    • International shipping: 9.99€ | FREE from 300€
  • Germany, Austria, Belgium, Denmark, Finland, France, Netherlands, Ireland, Italy, Luxembourg, and Sweden: €9.99 | FREE from €200
  • Rest of countries:
    • Price calculated upon entering shipping details

What happens if I am not at the address I provided when the courier goes to deliver the order?

For standard shipping with Correos, after two delivery attempts, they will deposit the order at a pickup point near your home, and you will receive an email notifying you. After the pickup period, the shipment is returned to our warehouse, and we will refund the amount minus the return shipping costs.

For express shipping, after the absence, you will receive an email notifying you of the delivery time; likewise, the carrier should call you to try to locate you. They will attempt to make another delivery attempt on the next business day.

What should I do if my order does not arrive?

If after a period of 5 business days from the confirmation of your order you have not received it, contact us via email at info@SERMILITAR.store.

Pre-sale shipping.

Pre-order product shipments take approximately 15-20 days to be shipped. Shipping is done via Correos or GLS. When the shipment is made, you will be notified with an email containing the tracking number.

The transportation costs (both shipping and return) will be refunded only when SERMILITAR is responsible for the cause of the product return (wrong product shipment, product in poor condition, etc.).

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