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Terms of service

https://www.SERMILITAR.store/ (hereinafter, the Web) is a website owned by SERMILITAR, S.L., hereinafter THE OWNER, with CIF/NIF nº: B72940315 and registered office at: C/ Pastor Miguel Blanco Ferrer Local 7, C.P. 11100 - San Fernando (Cádiz).

Access, reproduction, and use of the services of the Web require prior acceptance of the Terms of Use in effect at any given time; THE OWNER reserves the right to modify these Terms when deemed appropriate, by publishing the new text on the Web. It is the user's responsibility to know the Terms of Use before accessing the products and services of the Web; if you do not agree with them, we kindly ask you to refrain from using it.

PROPERTY

The Web is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the html codes of the website, etc.), whose Intellectual Property belongs to THE OWNER, except for those materials obtained under license from third parties.

THE OWNER and its licensors retain at all times the Intellectual Property over the Website and over the different elements that compose it, individually considered, in all copies that are made (regardless of the medium to which they are incorporated), granting only the usage rights that will be described later. Any right that is not expressly granted is understood to be reserved.

In addition to the above, THE OWNER is responsible for the selection, design of the structure, and arrangement of the contents of the Website, as well as being the one who has taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitizing, and presenting it, therefore corresponding to them the protection that Article 12 and Title VIII of Book II of the Intellectual Property Law may grant over the website, considered as a database.

The OWNER is also the sole owner of the design and graphic image of the Website, reserving the relevant legal actions that may correspond to him against those who make imitations or unfair uses of it.

WEB CONTENT AND DOWNLOADS. ALLOWED AND PROHIBITED USES.

It is allowed:

  • Web browsing, that is, accessing and viewing it on a device, is authorized for any temporary or accessory reproduction, as long as it is not voluntary and is an integral and essential part of the technological transmission process. Browsing certain sections of the Web requires prior registration.
    • Benefit (upon registration) from the services and advantages provided by THE OWNER through the Web to its users, under the conditions expressly stated in the different sections.


      It is strictly prohibited:

      • Any operations regarding the Web, its contents, the downloaded products, and copies of all of them that are contrary to the Law, good customs, and good faith.
      • Any use outside the personal and private scope, especially those that have commercial or professional purposes, including the sending of advertising or messages and the collection and processing of third-party data.
      • Any type of extraction, public communication and/or transmission, total or partial, by any means, outside the scope of permitted private use and, especially, its incorporation into any other work, including websites, collections or databases. The publication in media of materials available for download from the Press Room section is exempt from this prohibition.
      • The removal, concealment, or falsification of notices and warnings regarding the Intellectual or Industrial Property of the Web or any of the products provided through it.
      • The operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal functioning of the Web, other users, or any third party.


        LINKS TO THE WEB

        • The establishment of links and hyperlinks to the Website from other pages or websites is authorized, provided that they are not made in a way that harms the public image and brand of THE OWNER, of the Website, or of any of the people and products referenced therein. The use of techniques that imply confusion about the identity and ownership of the content, such as framing or others, is expressly prohibited in the establishment of links to the Website.
        • The establishment of links from pages or websites whose content promotes or advocates, directly or indirectly, any type of violence, discrimination, pornography, or illegal activity is prohibited. Likewise, the establishment of links for commercial purposes is expressly prohibited.

          The creation of links expressly prohibits the use of elements extracted from the Web, without the prior and express consent of THE OWNER

          In no case shall it be understood that links to the Web from third-party pages or websites imply relationships of THE OWNER with their holders, nor does it imply any endorsement, sponsorship, or recommendation from THE OWNER regarding them, for which THE OWNER shall not be responsible at all for their content and legality.

          USER CONTENT AND BEHAVIOR

          As a customer or user of the website, you agree to make appropriate use of the content and services offered through it and not to use them for:

          • Engaging in illicit, illegal activities or those contrary to good faith and public order.
          • Disseminating content or propaganda of a racist, xenophobic, pornographic nature, that advocates terrorism or that violates human rights.
          • Cause damage to the physical and logical systems of THE OWNER, its suppliers, or third parties, introduce or spread computer viruses or any other physical or logical systems that may cause the aforementioned damages.
          • Disseminating content that attacks the image and reputation of THE OWNER or third parties.
          • Attacking the rights of Intellectual Property, Industrial Property, image, honor or others that correspond to THE OWNER or third parties.

            The OWNER will have full decision-making freedom on whether the collaborations and messages are ultimately published on the Web or not, being empowered to withdraw them when deemed appropriate.

            The violation of any of the rules contained in these Terms of Use, and especially those provided in this clause, will allow THE OWNER to immediately unsubscribe you as a user or subscriber of the Website.

            PAYMENT METHODS

            The accepted payment methods in the online store are:

            • Paypal
            • Credit Card
            • Apple Pay and Google Pay
            • Klarna, payment in installments

              SHIPPING METHODS

              The available shipping methods in the online store are through courier companies such as:

              • Mail
              • GLS

              As a general rule, all shipments to the mainland and Balearic Islands will be sent via Correos or GLS, and to the Canary Islands, Ceuta, and Melilla via Correos.

                DELIVERY TIMES

                Delivery times vary depending on the area or place of purchase of the product:

                • The delivery time for national shipments (including Balearic Islands, Ceuta, Melilla, and Canary Islands) can range from approximately 1 to 10 days.
                • Delivery times for international shipping are more than 10 days, depending on the country.

                  Regarding shipping costs and expenses, the following procedure will be followed:

                  • National shipping costs will always be the responsibility of the customer up to €29; once this cost is exceeded, it will be covered by the company.
                  • Shipping costs for national deliveries, in the Balearic Islands, Ceuta, Melilla, and the Canary Islands, will always be the responsibility of the customer up to an amount 39€ for the Balearic Islands and 49€ for Ceuta, Melilla, and the Canary Islands, once this cost has been exceeded, it will be covered by the company.
                  • International shipping costs will always be the responsibility of the customer. The amount will be specified at the time of purchase as it directly depends on the country of receipt.


                    RIGHT OF WITHDRAWAL

                    The customer has 14 calendar days from the receipt of the order to voluntarily withdraw from their purchase, without any penalty and without stating the reasons. In case the consumer and user want to withdraw from the purchase of the product or the service contract, they may use the withdrawal form (this form can be found on the following page) to communicate their decision to the seller or service provider.

                    The purchase must be returned with all its products. In any case, for hygiene reasons, the products to be returned must be in perfect condition, unused, in their original packaging and seal, and with all their accessories.

                    The customer will be responsible for the costs of return shipping. In no case will shipments with postage due be accepted.

                    The customer will be responsible for ensuring that both the product and its packaging arrive in perfect condition, and it is necessary to pack the items properly to avoid possible damage during transport.

                    Once we receive the return package, we will verify its condition and at the moment we confirm that both the returned items, as well as any possible accessories, samples, promotional gifts, and documentation, are complete and in perfect condition, we will send the customer an email to notify them of the approval or rejection of their refund.

                    The refund of all payments received for the purchase, including delivery costs, will be made within the , from the communication of the withdrawal.

                    The refund will be processed through the same payment method used by the customer for the initial transaction.

                    We reserve the right to withhold the refund until we have received the products or until the customer has provided proof of their return, whichever condition is met first.

                    We will not issue a refund if the product has been used.

                    LEGAL WARRANTY

                    In the event that the customer receives an incorrect product or one that is damaged, or in case of loss or damage of products by the shipping company, the customer may request a return and/or replacement within the days following delivery. In such cases, we commit to covering the return shipping costs, we will take care of picking up the defective product and/or replacing the missing product with another identical product at no additional cost to the customer.

                    In general, the legal warranty for products is two years from the delivery of the same.

                    The user or customer has two months to report any non-conformities that may be observed in the product. In any case, those reported after the first six months will not be presumed as factory defects.

                    WITHDRAWAL FORM

                    (You should only complete and submit this form if you wish to withdraw from the contracted contract or service).

                    • To the attention of (here you should insert the name of the company, full address and, if available, the phone number, fax and email):
                    • I hereby inform you that I withdraw my/our contract for the sale of the following good/provision of the following service.
                    • Order placed/requested on the day(*).
                    • Name and address of the consumer and user or of the consumers and users.
                    • Date and signature of the consumer and user or of the consumers and users.

                       

                      RETURN POLICY

                      To request a product exchange, the customer must contact customer service within 15 calendar days after receiving the order.

                      In the event that the product to be exchanged has a higher price than the one previously purchased, the customer must pay the difference in value. Conversely, if the new product has a lower price than the one previously purchased, the difference in amount will not be refunded in cash, but will be issued in the form of a gift voucher to be used on their next purchase.

                      To manage any type of return or exchange of products purchased on https://www.SERMILITAR.store/ the customer must do so through our returns portal.

                      • When it comes to size changes, the customer will have the right to a completely free size exchange per order. (this free change is exclusive for our items in the section of clothing and uniforms).
                      • Changes and returns for products in poor condition, breakages, defects, for receiving unsolicited products, etc., will be the store that covers the shipping costs.
                      • For all other exchanges and returns, shipping costs will be the responsibility of the customer. Prices are set in our policy for changes and returns that you can check here.

                      CANCELLATIONS

                      The client or user may cancel their order, as long as it has not left our warehouses. In such a case, they must contact the OWNER via email at info@sermilitar.store or through Customer Service channels, providing their identification details and order reference number. In case of cancellations, the amounts previously paid by the user or client will be refunded through the same means used for the initial transaction.

                      We reserve the right to accept your order, which will be canceled in the event of a manifest error in the price. The acceptance of the order and the perfection of the contract only occur through the shipment of the ordered and available goods. To this effect, you will receive a notification via another email. To place an order, you must be over 18 years old. We cannot accept orders from individuals under this age.

                      CUSTOMER SERVICE

                      The customer may cancel the order at no charge and without providing any reason, by contacting customer service as soon as possible:

                      There is no schedule, as it is an online store, so you can contact us at:

                      • The phone number 685372906.
                      • Email: info@SERMILITAR.store

                      If the order has not left our warehouses, we will cancel it without any problem, but if the order is already on its way, we will have to wait to receive it back and once the receipt of the same is confirmed, the amount of the product will be refunded minus the shipping costs and the refund will be made in the same payment method used for the purchase.

                      DATA PROTECTION

                      The information or personal data you provide will be processed in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of such information and data and declare that all information or data you provide is true and corresponds to reality.

                      MODIFICATIONS

                      The OWNER reserves the right to make, without prior notice, the modifications it deems appropriate on the Website, being able to change, delete or add both the contents and services provided through it, as well as the way in which they are presented or located.

                      Although THE OWNER will make every effort to keep the information contained on the Web updated and free of errors, it does not offer any guarantee regarding its accuracy and timeliness. The achievement of any specific result or purpose is also not guaranteed, so access to and use of the Web is the sole responsibility of the users and customers.

                      LEGAL ACTIONS

                      The OWNER will pursue the breach of these Terms of Use, as well as any improper use of the Website or its contents, the infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all actions, civil and criminal, that may correspond to it under the law.

                      EXTRAJUDICIAL CONFLICT RESOLUTION

                      Likewise, under the terms set out in Article 14 of Regulation EU 524/2013 on consumer dispute resolution, a direct link to the online dispute resolution platform is provided: https://ec.europa.eu/consumers/odr/main/index.cfm

                      APPLICABLE LAW AND JURISDICTION

                      For any controversy or conflict that may arise, derived from these terms or conditions, Spanish Law will apply. The resolution of judicial conflicts will be submitted to the jurisdiction of the Courts and Tribunals of the user's or customer's domicile.

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